Frequently Asked Questions

Grave care is a professional service in which we take over the maintenance of graves from families. We regularly visit the cemetery to clean the grave, remove weeds, polish the gravestone and carry out general maintenance. After every maintenance visit you receive photos via WhatsApp or e-mail.

After your request, we usually schedule a first visit within 1 week. For emergencies such as storm damage or vandalism, we can often be on site within 2-3 working days.

Yes, we work at all cemeteries in Belgium, both municipal and private. We know the rules and procedures and ensure that all work is carried out according to the regulations.

In extreme weather conditions, we postpone the visit for the safety of our staff and schedule a new date. In light rain we simply carry on working.

Our prices depend on the type of grave and the maintenance frequency. Grave slab from €35/year, marble gravestone from €58/year, stone gravestone from €68/year. All prices include VAT. The most popular option is maintenance 4x per year.

A grave tile is a small grave at ground level, usually for an urn: a plot in an urn field, an urn vault or a columbarium niche. There is often a memorial stone instead of an upright headstone. A headstone covers the whole grave. Not sure which line fits your grave? Send us a photo and we will look it up for you.

No, we work completely transparently. The prices we communicate are the final prices including VAT. Only extra services that you explicitly request are billed separately.

The annual contract is invoiced at the start of the term, payable within 30 days by bank transfer. One-off services are invoiced afterwards.

For one year, and after that it stops by itself. There is no automatic renewal. Before the expiry date we contact you with the question whether you want the next year again. If you say yes, it continues; if you say no or simply leave it, it ends. So you do not have to cancel anything and there is no notice period.

Our standard grave maintenance includes removing weeds and leaves, cleaning the gravestone, cleaning inscriptions, brushing paths, removing wilted flowers, checking for damage and taking photos for the final report.

Absolutely! You can always let us know if there are certain things you would like extra attention for, such as leaving flowers in place, extra attention to particular elements or special cleaning around holidays.

Our bouquet service provides fresh or silk flowers on the grave, one-off or on a regular basis. Prices start from €25 per bouquet. We always send photos of the placed bouquet.

You choose how often we come by: 1, 2, 3, 4 or 6 times a year. The price follows your choice, and with several graves the frequency may differ per grave. With every maintenance visit you receive a photo report.

After every maintenance visit we usually send photos the same day via WhatsApp, e-mail or both. The photos always contain before and after images.

Telephone 0456 99 08 42 (Mon-Fri 8:00-18:00, Sat 9:00-16:00), WhatsApp on the same number, e-mail [email protected] or via the contact form. For emergencies we are reachable 7 days a week.

Your satisfaction comes first. We handle complaints within 5 working days, we always come back to improve the work and in the event of serious problems we offer compensation.

Yes, we are fully insured for professional liability. Our staff are trained to work safely around fragile gravestones and decorations.

Yes. We offer a one-off cleaning (from €35, depending on the grave type) or emergency service from €55. That way you see our work before you sign an annual contract.