Terms and Conditions

Last updated: 18 September 2026

1. Company Information

Gravenzorg.be — A service of Milenst BV
Address: Krommelei 1A, 2110 Wijnegem, Belgium
VAT number: BE1011.071.778
E-mail: [email protected]
Telephone: 0456 99 08 42

2. General Provisions

These terms and conditions apply to all agreements between Milenst BV (trading under the name Gravenzorg.be) and the customer regarding grave maintenance services. By using our services, you accept these terms. Milenst BV is a company under Belgian law, registered with the Crossroads Bank for Enterprises under number BE1011.071.778.

Definitions

• Milenst BV / Gravenzorg: The service-providing party, established at Krommelei 1A, 2110 Wijnegem
• Customer: The natural or legal person entering into an agreement
• Services: All grave maintenance and care services provided
• Annual contract: The service provision for twelve months according to the agreed schedule

3. Service Provision

Available Services

• Grave maintenance 1, 2, 3, 4 or 6 times a year
• Planting on and around the grave, and its upkeep
• Bouquet service and flower arrangements
• Seasonal decoration
• Photo report after every maintenance visit
• Special services for commemorative days

Execution

• Services are carried out according to the agreed schedule
• Weather conditions may affect execution
• In case of impediment, an alternative date is agreed
• Access to the cemetery is required

4. Prices and Payment

• All prices include VAT unless otherwise stated
• A changed rate is communicated together with the question whether the customer wishes to renew, at the latest 30 days before the expiry date, and applies only from a new term. During a running term the price does not change
• The annual contract is invoiced at the start of the term, payment within 30 days
• In the event of late payment, services may be suspended; collection costs are borne by the customer

5. Obligations of the Customer

• Provide correct information about grave location and access
• Communicate special wishes in good time
• Report changes to contact details
• Enable access to the cemetery
• Timely payment of invoices
• Treat our staff respectfully

6. Annual contract

• The agreement is entered into for twelve months and ends by operation of law on the expiry date
• There is no automatic renewal and no notice period
• Gravenzorg contacts the customer at the latest thirty days before the expiry date with the question whether they wish to renew; renewal is only concluded after the explicit consent of the customer
• Changes to the formula take effect at the start of a new term; a lighter formula within a running term gives no right to a refund

7. Right of Withdrawal and Cooling-Off Period

• Consumers have a right of withdrawal of 14 days after concluding the agreement
• The right of withdrawal lapses when the service has started with explicit consent
• In the event of timely withdrawal, amounts already paid are refunded

8. Liability

• We carry out services with care and craftsmanship
• Liability is limited to the value of the services performed
• No liability for damage caused by weather conditions or force majeure
• Excluded: indirect damage and lost profits

9. Complaints and Disputes

• Complaints must be reported in writing within 7 days of the service performed
• We respond within 5 working days
• Belgian law applies; the court of Antwerp has jurisdiction
• Consumers can turn to www.belmed.be or the European ODR platform (ec.europa.eu/odr)

10. Force Majeure

Milenst BV cannot be held liable in the event of force majeure: extreme weather conditions, natural disasters, pandemic, war, strikes, government measures or restricted access to cemeteries beyond our control.

11. Cancellation and Termination

• By the customer: the agreement ends by itself on the expiry date, cancellation is not needed. If the customer wishes to stop earlier, the service runs until the end of the paid term and amounts paid are not refunded
• By Gravenzorg: in the event of non-payment, impossibility of service provision or serious breach of contract, with a notice period of 1 month

12. Privacy and Data Protection

We respect your privacy and act in accordance with the GDPR. See our Privacy Policy for detailed information.

13. Final Provisions

• These terms may be adjusted, communicated 30 days in advance
• The invalidity of a provision does not affect the rest
• Drawn up in accordance with Belgian legislation

Milenst BV (Gravenzorg.be) — Krommelei 1A, 2110 Wijnegem — [email protected] — 0456 99 08 42 — VAT: BE1011.071.778