Privacy Policy

1. Company Information

2. Introduction

Grafzorg.be, a service provided by Milenst BV ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our grave maintenance services.

By using our services, you consent to the practices described in this policy.

3. What Information Do We Collect

Personal Identification Information:

• Name and contact information (address, phone number, email address)
• Billing information and bank details
• Identification number, if required for legal purposes

Grave-related Information:

• Location of the cemetery and grave number
• Details about the deceased (for identification purposes only)
• Specific requests regarding grave maintenance
• Photos of the grave for maintenance purposes

Contact information:

• Email correspondence and messages
• Phone calls (if recorded, with consent)
• Feedback and surveys

4. How We Use Your Data

We use your personal data for the following purposes:

• Services: Performing grave maintenance work in accordance with your contract
• Communication: Sending photo updates, invoices, and important announcements
• Customer Service: Answering questions and resolving issues
• Billing: Processing payments and maintaining financial records
• Improving our services: Analyzing feedback to improve our services
• Legal obligations: Compliance with legal requirements and regulations

5. Sharing of Data

We do not share your personal information with third parties, except in the following cases:

• Cemetery administrators: For access to the cemetery and graves
• Service Partners: Suppliers who assist us in providing our services
• Legal requirements: When required by law
• Your consent: With your explicit consent

All third parties who have access to your data are contractually obligated to treat it as confidential.

6. Data Security

We take the security of your data very seriously and have implemented technical and organizational measures:

• Secure SSL connections for all online communication
• Encryption of sensitive data in our systems
• Limited access to your data on a need-to-know basis
• Regular security audits and updates
• Secure storage of physical documents

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: You can request to know what information we have about you
• Right to rectification: You may request the correction of inaccurate data
• Right to erasure: You may request the deletion of your data
• Right to restriction: You may restrict the processing of your data
• Right to data portability: You may request your data in a readable format
• Right to object: You may object to certain processing activities

To exercise these rights, please contact us at info@gravenzorg.be.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Active customers: During the term of your subscription
• Administrative data: 7 years after termination for accounting purposes
• Photos of graves: Up to 2 years after the termination of services

After this period, your data will be securely deleted or anonymized.

9. Cookies and Tracking

Our website uses cookies for:

• Essential website features
• Analyzing website usage (anonymized)
• Improving your user experience

For more information, please see our Cookie Policy.